UPSTATE BIG / Command Center

The operating system

Good morning. Let's move work.

Everything between “we need this done” and “it’s done.”

DONE™ operating standard

YOU HAVE THE WORK.
WE HAVE THE SYSTEM.

DEFINE → ORGANIZE → SOURCE → EXECUTE → VERIFY → DONE. Every project follows one accountable path.

ScopePeopleScheduleProofQuality

Active projects18

+4 this week

Needs attention4

2 waiting

On-time rate96%

+3.2% month

Moved to DONE47

this month

Projects needing attention

4 items

Anderson — Exterior cleanup

Waiting on provider confirmation

SOURCING

Greenville — Window cleaning

Verification photos missing

VERIFYING

Clemson — Repairs

Customer requested scope change

DEFINING

DONE activity

Live

Project moved to DONE

Seneca • Turnover cleanup • 4 min ago

Provider accepted

Greenville • Window cleaning • 11 min ago

DONE CHECK received

Hendersonville • Repairs • 18 min ago

Verification passed

Anderson • Exterior • 26 min ago

Free front door

Send it to DONE.

Messy scope? Perfect. Tell us what is happening. We’ll turn it into a workable project.

1Tell us

2DONE CHECK

3Plan

What needs to get DONE?

Where?

When?

Show us

Drop photos, plans, scope or punch listOptional — description is enough to start.

Name

Phone or email

DONE CHECK received.
Enough information to begin defining the work. In production, this creates a project and routes it to the operator queue.

Operations

Projects

Every job. One accountable system.

Project	Customer	Status	Progress	Owner
Exterior cleanup UPB-1047	Anderson Property Group	SOURCING	48%	Jordan
Window cleaning UPB-1046	Greenville Retail	VERIFYING	86%	Sam
Painting — unit 204 UPB-1045	Seneca Homes	DONE	100%	Jordan
Commercial repairs UPB-1044	Hendersonville Medical	DEFINING	18%	Alex

Customer experience

Anderson Property Group

Your work. Your properties. One place.

PROJECT UPB-1047

Exterior cleanup

SOURCING

✓Submitted

✓Defined

3Sourcing

4Scheduled

5DONE

What’s happening now?

We’re matching the scope with an available service team. You don’t need to chase anyone. We’ll update you when scheduled.

ASK DONE™

Just ask.

Answers are grounded in actual project data.

Execution layer

Provider View

The provider should never wonder what happens next.

NEW JOB

Exterior cleanup — Anderson

Property turnover • 14,000 sq ft grounds

📍 Anderson, SC ⏱ This week 💵 $480 estimated

Scope

Bush trimming, debris removal, bed cleanup and final photo documentation. Do not alter irrigation.

Your DONE standard

Show up. Follow scope. Communicate early. Document completion. Leave it right. Submit proof. Get paid.

Provider score

96 / 100

On-time 98%

First-time quality 95%

Communication 96%

Internal operating data for dispatch, QA and provider development.

Network

People & Providers

The execution network behind DONE.

Active providers

84

+9 this month

Services covered

27

Upstate + NC

Average score

94.2

Tracked

Provider	Services	Area	Score	Status
Precision Exterior	Exterior / cleanup	Anderson • Greenville	98	Active
Carolina Glass Team	Windows	Upstate SC	96	Active
Blue Ridge Repairs	Repairs	Greenville • Pickens	92	Active

Infrastructure

Connections

DONE is the system of record. Everything else connects to it.

Supabase

Auth + database + tenant isolation

CONNECTED

Make

Automation, webhooks and routing

READY

Twilio

SMS and communications

CONNECT

Google Sheets

Early operational mirror

CONNECT

Stripe

Subscriptions and billing

ROADMAP

CRM

HubSpot / Salesforce / other

ROADMAP

Architecture

Customer → DONE → Automation → Execution → Verification

Make moves workflows. Twilio moves communications. DONE keeps the truth about the work.

Organization

Settings

Where DONE becomes white-label software.

Company identity

Company name

Customer-facing descriptor

Primary domain

Roles & access

Owner • Admin • Dispatcher • Manager • Member • Customer • Provider

Future white-label mode

Swap branding, domain, users and workflows for another service company.